Returns & Exchanges
Due to the perishable nature of our tea products, we cannot accept returns on opened items, but we are committed to making it right if your order isn't tea-riffic. If you received the wrong blend or a damaged package, our team is ready to help you get back to your steeping routine.
Check Your Eligibility
Ensure your items are unopened, in original packaging, and purchased within the last 30 days to qualify for a return or exchange.
Contact Support
Send an email to our customer service team with your order number and a photo of the product if it arrived damaged or incorrect.
Ship It Back
Once authorized, pack your items securely and use the provided prepaid shipping label to send the tea back to our warehouse.
Get Your Refund
After we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing